Last Updated: October 2026
This Account Deletion Policy ("Policy") explains the process of deleting your account on the Avalun platform ("Platform") and the consequences of this action. At Avalun, we grant our users the right to delete their accounts and ensure that this process is conducted transparently.
Operator: Avalun Ltd. — contact: [email protected]
This Policy is part of our Terms of Service and Privacy Policy. We recommend that you carefully read this Policy before deleting your account.
Avalun users have the right to delete their accounts at any time. The account deletion process is carried out at the user's request and is an irreversible action. We recommend that you carefully consider the consequences of this decision before deleting your account.
To delete your account in the app, follow these steps:
To delete your account on the web version (avalun.io/app), follow these steps:
Deletion is immediate and permanent. As soon as the deletion is confirmed, any pending withdrawal requests are cancelled and their AP is refunded to the account, and the account and its remaining balance are then removed: your personal data is anonymized and you are logged out. There is no waiting period and no way to undo it.
If you cannot access the app or the web version, you may also request deletion by emailing [email protected] from the phone number or Google account linked to your account.
When you delete your account, the following consequences will occur:
4.1. Account Access: Your access to your account will be immediately terminated, and you will not be able to log in to your account again.
4.2. Personal Information: Your personal information (phone number, Google Sign-In profile, push token, device identifiers, web sign-up IP address) is immediately anonymized in our systems, except for information required under our legal obligations.
4.3. Activity Data: Your daily session history, earnings, and other reward-related data will be deleted along with your account.
4.4. Avalun Points and AVL: All Avalun Points (AP) in your account are permanently forfeited when the account is deleted, including AP refunded from cancelled pending withdrawals. Points are non-transferable and cannot be restored or compensated. Any AVL already sent on-chain to your own Polygon wallet is unaffected — it is yours and remains on-chain. However, any AP balance not yet withdrawn as AVL (at the fixed 10 AP = 1 AVL rate) is lost. Wait for pending withdrawals to complete and, once withdrawals are open, withdraw your remaining balance to your own wallet before deleting your account.
4.5. Referral Links: Your referral links and referral earnings will be deleted.
4.6. Irreversible Action: After deletion you cannot recover your account. All your data and content are permanently removed or anonymized.
In the event of your account deletion, we may retain certain information necessary to fulfill our legal obligations, resolve disputes, and enforce our policies. This information will be stored in an anonymized form and will not contain your personally identifiable information.
Retained data may be used for the following purposes:
Deletion in the app and on the web version is always available and immediate. However, deletion does not erase the following:
6.1. On-chain records: Completed AVL withdrawals are public blockchain transactions and cannot be deleted by anyone.
6.2. Anonymized abuse and security records: Where an account was involved in an ongoing investigation into fraud or abuse, anonymized records of that activity may be retained as described in section 5.
6.3. Google Play purchase records: Records of boost purchases are held by Google under Google Play's own policies and are not controlled by Avalun.
If you have any questions or concerns about the account deletion process or this Policy, please contact us by sending an email to [email protected].